Subtera.io Refunds Policy

Here, you'll find all the details you need about refunds, replacements, and our guarantees. At Subtera.io, we are committed to ensuring your satisfaction and providing the best possible experience with our services.

Refund Policy

Non-Refundable Orders

Refunds are not issued for orders that have been successfully fulfilled.

Refund Eligibility

Refunds will only be provided if:

  • A subscription cannot be delivered due to technical difficulties.
  • A replacement cannot be offered if your subscription stops working before its yearly expiration date.

Subscription Issues

If your subscription stops working before its annual expiration date, we will provide a replacement.

Replacement Guarantee

In cases where we are unable to provide a replacement for your subscription, you will be eligible for a full refund.

Common Questions

“What should I do if my subscription isn’t working?”

We strive for perfection, but sometimes technical issues occur. If your subscription isn’t functioning as expected, don’t worry! Contact our support team through our Discord Server or email us at support@Subtera.io.net, and we’ll assist you right away.

“How do I request a replacement?”

To request a replacement:

  • Reach out to our support chat via our Discord Server or email us at support@Subtera.io.net.
  • Provide your order details (or email if you paid with PayPal) and a brief explanation of the issue.

We’ll investigate and resolve the problem as soon as possible.

“How long does it take to get a replacement?”

Our team typically resolves issues within a few hours. In some cases, it might take up to 24 hours, but rest assured, we prioritize customer concerns.

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